About this role
Position: Junior Implementation Consultant (m/f/d)
TP, the world’s largest customer service company, is recruiting on behalf of its subsidiary, TP Infinity, for a Junior Implementation Consultant (m/f/d) position.
This is an exciting opportunity to join an international and innovative environment while contributing to large-scale customer experience and digital transformation projects. As part of TP Infinity, you will work alongside experienced consultants, solution architects, and industry experts while developing your technical and consulting expertise in enterprise SaaS implementations.
What You’ll Be Doing
- Support the configuration of customer engagement, case management, email, AI-powered, and publishing solutions
- Create dashboards, ticket views, filters, calendars, and approval workflows
- Execute configuration tasks under the guidance of senior consultants and solution architects
- Prepare user acceptance testing (UAT) scenarios and validate routing logic through testing activities
- Maintain project documentation and support basic troubleshooting activities
- Assist in configuring customer support queues, filters, case forms, workflows, and email channels
- Support the implementation of AI-powered features and automation tools
- Build content calendars, asset templates, and approval workflows
- Assist senior consultants with scenario testing, workflow debugging, and routing validation
What We Are Looking For
- 1–3 years of experience configuring enterprise SaaS solutions
- Basic understanding of customer service operations, moderation workflows, and email management processes
- Strong willingness to learn and develop technical expertise
- Structured and reliable working style with strong attention to detail
- Good English language skills
- Strong communication and teamwork abilities
Technical Expertise
- Understanding of customer service platform concepts, including queues, skills, and SLA management
- Ability to configure case fields, forms, and basic workflow processes
- Familiarity with email channel configuration, templates, formatting, and message threading
- Understanding of sentiment analysis and AI-assisted support capabilities
- Knowledge of JSON structures and API response interpretation
- Ability to perform basic troubleshooting using tools such as Postman and browser developer tools
- Experience maintaining configuration documentation and activity logs
Personal Skills
- Strong organizational skills and attention to detail
- Positive attitude and willingness to learn new technologies
- Ability to collaborate effectively within international teams
- Analytical and problem-solving mindset
- Customer-oriented approach and commitment to quality delivery
- Adaptability and flexibility in dynamic project environments
Why Join?
- Work on innovative and international customer experience transformation projects
- Learn from experienced consultants, architects, and industry experts
- Enjoy professional growth and continuous learning opportunities
- Work in a collaborative environment with flat hierarchies and short decision-making paths
- Competitive compensation and attractive employee benefits
- Be part of a culture that values creativity, innovation, and new ideas