English-Speaking Coffee Specialist

English-Speaking Coffee Specialist

Join an international customer experience project from home.

Location: Bosnia & Herzegovina
Training: Sarajevo
Working Model: Work at Home
Start Dates: 23rd September or 1st October 2026
Open Positions: 50

Join TP as an English-speaking Coffee Specialist and be part of a new team in Bosnia & Herzegovina. Experience an international work environment with comprehensive onboarding in Sarajevo, followed by the flexibility of working from home.

Your Role

• Communicate with customers and provide professional, friendly, and solution-oriented support.
• Support customers through spoken and written communication.
• Understand customer questions and provide clear and accurate information.
• Deliver a high-quality customer experience.
• Document customer interactions accurately in the relevant systems.
• Follow established procedures and quality standards.
• Work toward individual and team performance targets.
• Represent the project professionally in every customer interaction.

What We Are Looking For

• English proficiency at C1 level.
• Excellent spoken and written communication skills.
• Strong customer-service orientation.
• Good computer and digital skills.
• Professional and positive communication style.
• Ability to work independently in a work-from-home environment.
• Flexibility to work within the project's operating schedule.
• Availability to attend the complete onboarding program in Sarajevo.
• Availability to start on 23rd September or 1st October 2026.

Training & Onboarding in Sarajevo

The onboarding program lasts 4 weeks in total and takes place in Sarajevo, Monday to Friday.

• 100% accommodation during the training period for candidates living outside Sarajevo.
• Transportation from the candidate's city of residence to Sarajevo.
• Transportation related to the onboarding period.
• Weekend return transportation to the candidate's city of residence if the employee chooses to return home.

Salary & Benefits

• Base Salary — 1,760 BAM gross per month.
• Performance Bonus — Up to 500 BAM per month.
• Meal Allowance — 14.50 BAM net per working day.
• Internet Allowance — 60 BAM net per month.

After submitting your application, you’ll complete a short AI interview to help us get to know you better. It usually takes 5 minutes or less, and you can complete it on your phone or laptop with a working microphone and speakers.

We can’t wait to meet you!